{"id":97658,"date":"2020-04-14T11:01:47","date_gmt":"2020-04-14T00:01:47","guid":{"rendered":"http:\/\/smartoffice.com.au\/?p=97658"},"modified":"2020-04-14T11:01:47","modified_gmt":"2020-04-14T00:01:47","slug":"dodo-iprimus-back-action","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2020\/04\/14\/dodo-iprimus-back-action\/","title":{"rendered":"Dodo, iPrimus Back In Action"},"content":{"rendered":"<p>SYDNEY: Vocus has brought its contact centres back online after<span style=\"font-style: inherit; font-weight: inherit;\">\u00a0an outage left its operations in Manila offline during March 18 and 19.<\/span><\/p>\n<p><span style=\"font-style: inherit; font-weight: inherit;\">Vocus said its Internet brands iPrimus and Dodo are back up to 85 percent capacity after a \u201ctough few weeks\u201d for its teams in Australia and the Philippines.<\/span><\/p>\n<p><span style=\"font-style: inherit; font-weight: inherit;\">\u201cSince then we have progressively brought the remaining call queues online,\u201d a Vocus\u2019 spokesperson said. \u201cMany of our team members are back online and ready to support you with anything from troubleshooting to relocations.<\/span><\/p>\n<p><a href=\"http:\/\/smartoffice.com.au\/wp-content\/uploads\/2020\/04\/vocus_2.jpg\" rel=\"attachment wp-att-97660\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-97660 size-full\" src=\"http:\/\/smartoffice.com.au\/wp-content\/uploads\/2020\/04\/vocus_2.jpg\" alt=\"\" width=\"740\" height=\"493\" srcset=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2020\/04\/vocus_2.jpg 740w, https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2020\/04\/vocus_2-300x200.jpg 300w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/p>\n<p><span style=\"font-style: inherit; font-weight: inherit;\">\u201cWe know it\u2019s been rocky and \u2013 while there will be a wait to receive a call back \u2013 we\u2019re working through your lodged enquiries right now to resolve them for you.\u201d<\/span><\/p>\n<p><span style=\"font-style: inherit; font-weight: inherit;\">The spokesperson told\u00a0iTnews\u00a0that the company now had operators in Australia and Manila working from home, and that its contact-centres are back to \u201coperating at around 85 percent capacity\u201d.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SYDNEY: Vocus has brought its contact centres back online after\u00a0an outage left its operations in Manila offline during March 18 and 19. Vocus said its Internet brands iPrimus and Dodo are back up to 85 percent capacity after a \u201ctough few weeks\u201d for its teams in Australia and the Philippines. \u201cSince then we have progressively &#8230; <a title=\"Dodo, iPrimus Back In Action\" class=\"read-more\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2020\/04\/14\/dodo-iprimus-back-action\/\" aria-label=\"Read more about Dodo, iPrimus Back In Action\">Read more<\/a><\/p>\n","protected":false},"author":47,"featured_media":97659,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[153,27,69,20,25,26],"tags":[162,163,164,165,166,167],"class_list":["post-97658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-and-downloads-archive","category-internet","category-news-archive","category-sales-marketing","category-services","category-technology","tag-85-percent-capacity","tag-dodo","tag-iprimus","tag-tough-few-weeks","tag-up-and-running","tag-vocus"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dodo, iPrimus Back In Action - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2020\/04\/14\/dodo-iprimus-back-action\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dodo, iPrimus Back In Action - Smart Office\" \/>\n<meta property=\"og:description\" content=\"SYDNEY: Vocus has brought its contact centres back online after\u00a0an outage left its operations in Manila offline during March 18 and 19. Vocus said its Internet brands iPrimus and Dodo are back up to 85 percent capacity after a \u201ctough few weeks\u201d for its teams in Australia and the Philippines. \u201cSince then we have progressively ... 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