{"id":95915,"date":"2018-01-22T09:47:35","date_gmt":"2018-01-21T22:47:35","guid":{"rendered":"http:\/\/smartoffice.com.au\/?p=95915"},"modified":"2018-01-22T09:47:35","modified_gmt":"2018-01-21T22:47:35","slug":"commbank-phones-talk-back","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/","title":{"rendered":"Commbank phones to talk back"},"content":{"rendered":"

The Commonwealth Bank has launched “Ceba” described as a “talking chatbot” which could handle phone requests to perform up to 200 banking tasks, including answering queries and making bill payments.<\/span>
\n<\/span>
\nCommBank says Ceba will deal with requests such as “Can I have a copy of my statement?”, ” I want to open a new account” and “What is my credit card limit?”.<\/span>
\n<\/span>
\n“What really sets Ceba apart is that it will be able to do banking tasks for customers, rather than just provide instructions on how to do it, and that you ask Ceba on the go, whenever and wherever you are,” Commbank says.<\/span>
\n<\/span>
\nIt says says the chatbot uses artificial intelligence to assist customers with more than 200 banking tasks, including activating a card, checking an account balance, paying a bill, or getting cardless cash \u2013 thereby perhaps relieving CommBank employees from the tiresome busines of \u00a0actually talking to customers with a problem.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Commonwealth Bank has launched “Ceba” described as a “talking chatbot” which could handle phone requests to perform up to 200 banking tasks, including answering queries and making bill payments. CommBank says Ceba will deal with requests such as “Can I have a copy of my statement?”, ” I want to open a new account” … Read more<\/a><\/p>\n","protected":false},"author":47,"featured_media":59286,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[80,40,26],"tags":[87,472,473,474,475,476,477],"class_list":["post-95915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-office","category-industry","category-technology","tag-cba","tag-ceba","tag-chatbot","tag-commbank","tag-commonwealth-bank-of-australia","tag-phones","tag-smart-phones"],"yoast_head":"\nCommbank phones to talk back - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commbank phones to talk back - Smart Office\" \/>\n<meta property=\"og:description\" content=\"The Commonwealth Bank has launched “Ceba” described as a “talking chatbot” which could handle phone requests to perform up to 200 banking tasks, including answering queries and making bill payments. CommBank says Ceba will deal with requests such as “Can I have a copy of my statement?”, ” I want to open a new account” ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\" \/>\n<meta property=\"og:site_name\" content=\"Smart Office\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-21T22:47:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1325\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Computer Daily News\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Computer Daily News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\"},\"author\":{\"name\":\"Computer Daily News\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/person\/2dfda9ce41a6377ee24a7e4ffdb4c8a9\"},\"headline\":\"Commbank phones to talk back\",\"datePublished\":\"2018-01-21T22:47:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\"},\"wordCount\":155,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#organization\"},\"image\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg\",\"keywords\":[\"CBA\",\"ceba\",\"chatbot\",\"commbank\",\"commonwealth bank of australia\",\"Phones\",\"smart phones\"],\"articleSection\":[\"Home Office\",\"Industry\",\"Technology\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\",\"url\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\",\"name\":\"Commbank phones to talk back - Smart Office\",\"isPartOf\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg\",\"datePublished\":\"2018-01-21T22:47:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage\",\"url\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg\",\"contentUrl\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg\",\"width\":2000,\"height\":1325},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Commbank phones to talk back\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#website\",\"url\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/\",\"name\":\"Smart Office\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#organization\",\"name\":\"Smart Office\",\"url\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2025\/07\/Smart-Office-Logo-Final-Yellow-1_page-0001.jpg\",\"contentUrl\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2025\/07\/Smart-Office-Logo-Final-Yellow-1_page-0001.jpg\",\"width\":1359,\"height\":477,\"caption\":\"Smart Office\"},\"image\":{\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/person\/2dfda9ce41a6377ee24a7e4ffdb4c8a9\",\"name\":\"Computer Daily News\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"Computer Daily News\"},\"url\":\"https:\/\/staging.strixdevelopment.net\/smartoffice\/author\/computer-daily-news\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Commbank phones to talk back - Smart Office","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/","og_locale":"en_US","og_type":"article","og_title":"Commbank phones to talk back - Smart Office","og_description":"The Commonwealth Bank has launched “Ceba” described as a “talking chatbot” which could handle phone requests to perform up to 200 banking tasks, including answering queries and making bill payments. CommBank says Ceba will deal with requests such as “Can I have a copy of my statement?”, ” I want to open a new account” ... Read more","og_url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/","og_site_name":"Smart Office","article_published_time":"2018-01-21T22:47:35+00:00","og_image":[{"width":2000,"height":1325,"url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg","type":"image\/jpeg"}],"author":"Computer Daily News","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Computer Daily News","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#article","isPartOf":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/"},"author":{"name":"Computer Daily News","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/person\/2dfda9ce41a6377ee24a7e4ffdb4c8a9"},"headline":"Commbank phones to talk back","datePublished":"2018-01-21T22:47:35+00:00","mainEntityOfPage":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/"},"wordCount":155,"commentCount":0,"publisher":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#organization"},"image":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg","keywords":["CBA","ceba","chatbot","commbank","commonwealth bank of australia","Phones","smart phones"],"articleSection":["Home Office","Industry","Technology"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/","url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/","name":"Commbank phones to talk back - Smart Office","isPartOf":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage"},"image":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg","datePublished":"2018-01-21T22:47:35+00:00","breadcrumb":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#primaryimage","url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg","contentUrl":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2016\/10\/Commonwealth-Bank.jpg","width":2000,"height":1325},{"@type":"BreadcrumbList","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/2018\/01\/22\/commbank-phones-talk-back\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.strixdevelopment.net\/smartoffice\/"},{"@type":"ListItem","position":2,"name":"Commbank phones to talk back"}]},{"@type":"WebSite","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#website","url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/","name":"Smart Office","description":"","publisher":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.strixdevelopment.net\/smartoffice\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#organization","name":"Smart Office","url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/logo\/image\/","url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2025\/07\/Smart-Office-Logo-Final-Yellow-1_page-0001.jpg","contentUrl":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-content\/uploads\/2025\/07\/Smart-Office-Logo-Final-Yellow-1_page-0001.jpg","width":1359,"height":477,"caption":"Smart Office"},"image":{"@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/staging.strixdevelopment.net\/smartoffice\/#\/schema\/person\/2dfda9ce41a6377ee24a7e4ffdb4c8a9","name":"Computer Daily News","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Computer Daily News"},"url":"https:\/\/staging.strixdevelopment.net\/smartoffice\/author\/computer-daily-news\/"}]}},"_links":{"self":[{"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/posts\/95915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/comments?post=95915"}],"version-history":[{"count":0,"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/posts\/95915\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/media\/59286"}],"wp:attachment":[{"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/media?parent=95915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/categories?post=95915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.strixdevelopment.net\/smartoffice\/wp-json\/wp\/v2\/tags?post=95915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}