{"id":91104,"date":"1999-12-31T00:00:00","date_gmt":"1999-12-30T13:00:00","guid":{"rendered":"http:\/\/smartoffice.com.au\/comment-why-no-one-in-their-right-mind-should-consider-foxtel\/"},"modified":"1999-12-31T00:00:00","modified_gmt":"1999-12-30T13:00:00","slug":"comment-why-no-one-in-their-right-mind-should-consider-foxtel","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/comment-why-no-one-in-their-right-mind-should-consider-foxtel\/","title":{"rendered":"COMMENT: Why No One in Their Right Mind Should Consider Foxtel"},"content":{"rendered":"<p>Serious questions have got to be asked of Foxtel and their owners, News Corporation and Telstra, two Companies that put themselves up as being among the &#8220;Best out there&#8221; when it comes to service and the delivery of content to a set top box.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">After returning from a three week, trip overseas, I recently discovered that my Foxtel iQ3 which is my second box in 12 months was refusing to let me get access to any Foxtel programs including free to air TV stations.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">I also discovered that nearly all my Foxtel recordings were blocked and nothing had been recorded for three weeks. The message &#8220;Entitlement Loss&#8221; was splashed across all my recorded programs.<br style=\"border-color: rgb(229, 229, 229);\">Despite my bill being paid I was presented with a message saying that an &#8220;upgrade was required&#8221; before I could access any Foxtel Channel. After checking the software update in settings, I could see clearly that I had the latest software.<a href=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/Iq3-box-2.jpg\" data-rel=\"fancybox\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; vertical-align: baseline; background: transparent; margin: 0px; padding: 0px; text-decoration: none; transition: color 300ms, background-color 300ms, opacity 300ms; color: rgb(102, 102, 102);\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-63103\" src=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/Iq3-box-2.jpg\" alt=\"\" width=\"2301\" height=\"1168\" srcset=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/Iq3-box-2.jpg 2301w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/Iq3-box-2-300x152.jpg 300w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/Iq3-box-2-768x390.jpg 768w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/Iq3-box-2-1024x520.jpg 1024w\" sizes=\"(max-width: 2301px) 100vw, 2301px\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; vertical-align: middle; background: transparent; margin: 5px 20px 20px 0px; padding: 0px; max-width: 100%; height: inherit; width: auto; opacity: 1;\"><\/a><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><a href=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/F1Q3-box.jpg\" data-rel=\"fancybox\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; vertical-align: baseline; background: transparent; margin: 0px; padding: 0px; text-decoration: none; transition: color 300ms, background-color 300ms, opacity 300ms; color: rgb(102, 102, 102);\"><img decoding=\"async\" class=\"alignnone size-full wp-image-63104\" src=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/F1Q3-box.jpg\" alt=\"\" width=\"1564\" height=\"1366\" srcset=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/F1Q3-box.jpg 1564w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/F1Q3-box-300x262.jpg 300w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/F1Q3-box-768x671.jpg 768w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/F1Q3-box-1024x894.jpg 1024w\" sizes=\"(max-width: 1564px) 100vw, 1564px\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; vertical-align: middle; background: transparent; margin: 5px 20px 20px 0px; padding: 0px; max-width: 100%; height: inherit; width: auto; opacity: 1;\"><\/a>After rebooting the system which included removing the HDMI cable I was still unable to access my system.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">In the past I, have often I have had to remove the HDMI cable simple to get a picture to the screen due to previous problems with the iQ3 box.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">Ironically another iQ2 box which was in another room was operating normally without any access problems, this box is on the same account as my iQ3.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><a href=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/iQ3-Box.jpg\" data-rel=\"fancybox\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; vertical-align: baseline; background: transparent; margin: 0px; padding: 0px; text-decoration: none; transition: color 300ms, background-color 300ms, opacity 300ms; color: rgb(102, 102, 102);\"><img decoding=\"async\" class=\"size-full wp-image-63098 alignleft\" src=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/iQ3-Box.jpg\" alt=\"\" width=\"650\" height=\"366\" srcset=\"http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/iQ3-Box.jpg 650w, http:\/\/www.channelnews.com.au\/wp-content\/uploads\/2017\/01\/iQ3-Box-300x169.jpg 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; vertical-align: middle; background: transparent; margin: 5px 20px 20px 0px; padding: 0px; max-width: 100%; height: inherit; width: auto; float: left; opacity: 1;\"><\/a><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\"><\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">When called Foxtel support, my drama really started to unfold.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">I was told that I did not own a Foxtel box, that my home phone number was not on the Foxtel system and that there was no Foxtel connection at my home. When I pointed out that I was a Foxtel customer via my Telstra account I was again told that I did not exist on the Foxtel network.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">After giving my full name, address and home details five times to the Foxtel support representative, who kept referring to me as &#8220;Mr. David&#8221; I had the bright idea of going back to the box to access the SIM and serial number on my iQ3 box.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">After handing over the codes I suddenly discovered that Bingo! I did exist.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">Remember these are two big Australian organizations who are using uneducated call center staff in the Philippines who have still not worked out that consumers in Australia have Christian names and Surnames.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">Despite this the support staff insisted on again rebooting the box, and when this failed I had to reboot it again without the HDMI cable in.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">When I pointed out that the box was constantly slow, struggled to find recorded content and was a pitiful excuse for a set top box especially as Foxtel is one of the most expensive pay TV services in the world let alone Australia the operator finally concluded that I needed yet another new iQ3 box.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">Currently there is over 250,000 of these boxes lying dead in a Homebush NSW warehouse this is despite News Corporation and their technology partner Telstra claiming that they have &#8220;The Best&#8221; streaming and content delivery system in Australia.<br style=\"border-color: rgb(229, 229, 229);\">Not only have I lost all my recorded content I was also not offered any compensation for the inconvenience or loss of programs.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">The frightening part is that Telstra, who are supposed to be the content and technical whiz kids in the Foxtel partnership were at CES 2017, spruiking their ability to deliver medical and health services and automated smarthouse technology.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">They are also the same organization who have struggled to deliver a stable mobile network or constant broadband support.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">Three days later I am still waiting for my third iQ3 box to arrive.<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">I wonder how long I will have to wait for this box to fall over?<\/p>\n<p style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px 0px 25px; padding: 0px; font-family: FrutigerLT-Roman;\">PS: I also have a Fetch TV and it is sensational. Fast, easy to operate and in two years has never once failed or had a problem.<\/p>\n<div class=\"g g-4\" style=\"border: 0px rgb(229, 229, 229); outline: 0px; font-size: 16px; vertical-align: baseline; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; margin: 0px; padding: 0px; overflow: hidden; line-height: 1; zoom: 1; width: 728px; max-width: 728px; height: 90px; max-height: 90px; font-family: FrutigerLT-Roman;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Serious questions have got to be asked of Foxtel and their owners, News Corporation and Telstra, two Companies that put themselves up as being among the &#8220;Best out there&#8221; when it comes to service and the delivery of content to a set top box.<\/p>\n","protected":false},"author":42,"featured_media":63103,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28,55],"tags":[],"class_list":["post-91104","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-archive","category-business","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>COMMENT: Why No One in Their Right Mind Should Consider Foxtel - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/comment-why-no-one-in-their-right-mind-should-consider-foxtel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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