{"id":90865,"date":"1999-12-31T00:47:00","date_gmt":"1999-12-30T13:47:00","guid":{"rendered":"http:\/\/smartoffice.com.au\/commission-rejects-need-for-inquiry-into-samsung-washing-machine-recall\/"},"modified":"1999-12-31T00:47:00","modified_gmt":"1999-12-30T13:47:00","slug":"commission-rejects-need-for-inquiry-into-samsung-washing-machine-recall","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/commission-rejects-need-for-inquiry-into-samsung-washing-machine-recall\/","title":{"rendered":"Commission Rejects Need For Inquiry Into Samsung Washing Machine Recall"},"content":{"rendered":"<p>Samsung has had a major victory, over consumer group Choice and a select group of former customers, who were calling for a State inquiry into a Samsung washing machine recall.<\/p>\n<div><span style=\"font-family: sans-serif; font-size: 13.3333px;\">Assistant Commissioner Mark Whybro decided against the move, saying the number of incidents was declining and the recall response rate was &#8220;greater than usually expected&#8221;.<\/span><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">&#8220;A significant manufacturer recall program is in place &#8230; and the small number of fires in repaired machines &#8211; [we&#8217;re] aware of three [in NSW] &#8211; may have been caused by incorrect repair procedures by contractors,&#8221; he said.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Samsung who have been working directly with the Australian Competition and Consumer Commission to track down owners of the faulty Samsung washing machines have had to put up with a barrage of complaints and stunts by organisations such as Choice, despite both the ACCC and Samsung mounting a major national campaign to alert customers to the problem machines.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Despite massive exposure across national media 40,000 owners of the potentially faulty Samsung washing machines out of 144,451, have so far failed to inform Samsung or contact the ACCC.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">More than 80% of the consumers who purchased an affected Samsung washing machine failed to fill in a warranty card or go online to register their purchase which is a major problem for not only Samsung but the entire appliance industry.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">74 per cent of the 144,451 machines have already been remedied by Samsung.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">This was not good enough for Choice, who chose to crush a Samsung washing machine in a cheap publicity stunt, over lobbying the Federal Government to fund the setting up of a mandatory national database system, that puts the onus on resellers to register the sale of all electrical goods that are connected to a live power source or charger.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Tarnya Allen and Di Fisher &#8211; founders of a 2700-member strong Facebook group of affected machine owners &#8211; said the rejection of their inquiry request was a &#8220;slap in the face&#8221;.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Fairfax Media claimed recently that under NSW laws, the Fire Commissioner can request the State Coroner to hold a mandatory public inquiry into specific fires and explosions, even if there are no deaths.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">A spokeswoman for the State Coroner said there had been no mandatory public fire inquiries since Michael Barnes took the top job two years ago.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">&#8220;Product recalls such as the Samsung one are normally investigated by Fair Trading.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">There have been no product recalls referred to the Coroner&#8217;s Court over the past two years,&#8221; she said.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Fair Trading, the authority overseeing the national recall, approved the plastic-bag-and-tape rework which appears to be working.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">In March, Samsung announced it would implement a new, multi-pronged strategy to prevent further fires and other incidents.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Samsung urges consumers who may be affected by the recall to visit samsung.com\/au\/washingmachinerecall or call 1800 239 655.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">The following models are impacted:<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">SW75V9WIP\/XSA<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">SW65V9WIP\/XSA<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">SW70SPWIP\/XSA<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">SW80SPWIP\/XSA<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">WA85GWGIP\/XSA<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">WA85GWWIP\/XSA<\/span><\/font><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Samsung has had a major victory, over consumer group Choice and a select group of former customers, who were calling for a State inquiry into a Samsung washing machine recall.<\/p>\n","protected":false},"author":42,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28,51],"tags":[],"class_list":["post-90865","post","type-post","status-publish","format-gallery","hentry","category-archive","category-marketing","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Commission Rejects Need For Inquiry Into Samsung Washing Machine Recall - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/commission-rejects-need-for-inquiry-into-samsung-washing-machine-recall\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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