{"id":90793,"date":"1999-12-31T00:48:00","date_gmt":"1999-12-30T13:48:00","guid":{"rendered":"http:\/\/smartoffice.com.au\/has-the-dick-smith-customer-database-been-nicked\/"},"modified":"1999-12-31T00:48:00","modified_gmt":"1999-12-30T13:48:00","slug":"has-the-dick-smith-customer-database-been-nicked","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/has-the-dick-smith-customer-database-been-nicked\/","title":{"rendered":"Has The Dick Smith Customer Database Been Nicked?"},"content":{"rendered":"<p>Claims that the Dick Smith customer database which was sold this week to online trader Kogan, was obtained by a disgruntled employee, days after the Company was placed in administration have still not been confirmed.<\/p>\n<div><span style=\"font-family: sans-serif; font-size: 13.3333px;\">According to sources Dick Smith ran an IBM AS 400 server on which the database was stored.<\/span><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">The Company chose not to use an external database management Company such as Mail Chimp.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Security on the server was departmentalised, so that staff from each department at Dick Smith could only access information relative to their department.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">What ChannelNews has been told is the database was copied and is available for sale.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Sources have told ChannelNews that several people working in marketing, sales, research, IT administration, along with senior management had access to the customer database.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">What is known is that Dick Smith did have security in place around the database and that false names were entered into the database that would flag whether anyone was using the database without the permission of Dick Smith management.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">The only problem is that the bulk of the people who knew the security codes and which were the planted customers have since been terminated by receiver Ferrier Hodgson.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">&nbsp; &nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Earlier this week Kogan the operators of the Kogan.com.au web site acquired the database, the Dick Smith online site, the Dick Smith and Move brand names.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">He is set to relaunch the Magento back end site in July.&nbsp;<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">What is not known is whether Kogan will operate two separate sites using two different transaction engines, or whether he will simply reskin the Kogan site with Dick Smith templates and branding and only expose certain products to the Dick Smith site that are not available on the Kogan site.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333px;\">Neither Ferrier Hodgson or Dick Smith have commented for this story.&nbsp;<\/span><\/font><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Claims that the Dick Smith customer database which was sold this week to online trader Kogan, was obtained by a disgruntled employee, days after the Company was placed in administration have still not been confirmed.<\/p>\n","protected":false},"author":42,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28,27],"tags":[],"class_list":["post-90793","post","type-post","status-publish","format-gallery","hentry","category-archive","category-internet","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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