{"id":90556,"date":"1999-12-31T00:47:00","date_gmt":"1999-12-30T13:47:00","guid":{"rendered":"http:\/\/smartoffice.com.au\/vodafone-optus-cop-most-complaints-about-their-network\/"},"modified":"1999-12-31T00:47:00","modified_gmt":"1999-12-30T13:47:00","slug":"vodafone-optus-cop-most-complaints-about-their-network","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/vodafone-optus-cop-most-complaints-about-their-network\/","title":{"rendered":"Vodafone + Optus Cop Most Complaints About Their Network"},"content":{"rendered":"

Vodafone and Optus are still top of the pops when it comes to complaints about their network and service operation.<\/p>\n

A new survey reveals that Optus scored the highest level of complaints<\/p>\n

between April and June 2015 with 8.5 while Vodafone scored 6.3. In comparison<\/p>\n

Telstra scored 6.0 while Pivotel was the lowest with 1.8.<\/span><\/p>\n

Vodafone who has often been referred to as the “worst”<\/p>\n

carrier network in Australia with tens of thousands deserting the network for<\/p>\n

Telstra is still struggling to build their base back up with the introduction<\/p>\n

of new networking capability.<\/p>\n

Complaints made to the TIO as a proportion of telcos’ services<\/p>\n

in operation are at their lowest rate in 18 months, according to the<\/p>\n

Telecommunications Complaints in Context report released today.<\/p>\n

The result for all participating providers, 6.5 complaints<\/p>\n

per 10,000 services in Operation (SIO), has decreased 9.7 per cent when<\/p>\n

compared to January-March 2015 (7.2) and 14.5 per cent when compared to April<\/p>\n

to June 2014 (7.6).<\/p>\n

These results reflect the overall decrease in TIO new<\/p>\n

complaints, which reduced by 10.5 per cent during 2014-15. This is the lowest<\/p>\n

level of new complaints since 2007-08.<\/p>\n

Telstra recorded its best Complaints in Context result to<\/p>\n

date with 6 complaints per 10,000 SIO.<\/p>\n

The Complaints in Context report is a quarterly release<\/p>\n

jointly published by the TIO and Communications Alliance. The April-June report<\/p>\n

can be found on the TIO website, and Communications Alliance website.<\/o_p><\/p>\n","protected":false},"excerpt":{"rendered":"

Vodafone and Optus are still top of the pops when it comes to complaints about their network and service operation.<\/p>\n","protected":false},"author":42,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28,51],"tags":[],"class_list":["post-90556","post","type-post","status-publish","format-gallery","hentry","category-archive","category-marketing","post_format-post-format-gallery"],"yoast_head":"\nVodafone + Optus Cop Most Complaints About Their Network - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/vodafone-optus-cop-most-complaints-about-their-network\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodafone + Optus Cop Most Complaints About Their Network - 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