{"id":90260,"date":"1999-12-31T00:33:00","date_gmt":"1999-12-30T13:33:00","guid":{"rendered":"http:\/\/smartoffice.com.au\/put-down-that-phone-canberra-sees-18bn-gain-in-digi-comms\/"},"modified":"1999-12-31T00:33:00","modified_gmt":"1999-12-30T13:33:00","slug":"put-down-that-phone-canberra-sees-18bn-gain-in-digi-comms","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/put-down-that-phone-canberra-sees-18bn-gain-in-digi-comms\/","title":{"rendered":"Put Down That Phone: Canberra Sees $18bn Gain In Digi-Comms"},"content":{"rendered":"<p>Comms Minister Malcolm Turnbull has used a report commissioned from Adobe and Deloitte to launch a push for most communications between Australian citizens and the Federal Government to be made digitally rather than by traditional channels.<\/p>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\">The report, commissioned by the Government&#8217;s new Digital Transformation Office, claims a 20 per cent reduction in transactions made via traditional channels over a 10-year period could result in total savings of about $17.9 billion for government.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\">The cost of implementation, including effects on tax returns, passport registrations and benefits payments, would be $6.1 billion for new ICT and transitional arrangements, the report estimates.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\">Other key challenges identified by Adobe\/Deloitte include policy bottlenecks and bureaucratic inertia; budget and capability constraints; digital exclusion and divide; lack of competition, privacy and security; and moving government staff to new roles.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\">The report notes that, of the estimated 800 million transactions with citizens at the federal and state levels each year, 40 percent are still completed using traditional channels, such as phone or in-person.<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\">It claims a transition to what it calls &#8220;digital government&#8221; would bring an estimated net benefit of $20.5 billion, or approximately $880 in net benefits per Australian citizen or $2000 per household. (Er, any chance that, if we plebs agree to go digital, we could get the two-grand upfront, Malcolm? Ah, thought not &#8211; Ed.)<\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\"><br \/><\/span><\/font><\/div>\n<div><font face=\"sans-serif\"><span style=\"font-size: 13.3333330154419px;\">Going totally digital can have disadvantages, however. For instance, just to download a copy of the Adobe\/Deloitte report, you need to fill out a form with a minimum 12 questions including details of your phone number, e-mail address and &#8220;how many employees in your organisation\/department&#8221;. Officialdom still rules, it seems.<\/span><\/font><\/div>\n<div style=\"font-family: sans-serif; font-size: 10pt;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comms Minister Malcolm Turnbull has used a report commissioned from Adobe and Deloitte to launch a push for most communications between Australian citizens and the Federal Government to be made digitally rather than by traditional channels.<\/p>\n","protected":false},"author":47,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28,26],"tags":[],"class_list":["post-90260","post","type-post","status-publish","format-gallery","hentry","category-archive","category-technology","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Put Down That Phone: Canberra Sees $18bn Gain In Digi-Comms - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/put-down-that-phone-canberra-sees-18bn-gain-in-digi-comms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Put Down That Phone: Canberra Sees $18bn Gain In Digi-Comms - 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