Accounting software Company Reckon has had a serious cloud services meltdown with Australian customers left without access to their accounts. Several have been told that Reckon is struggling to access backups of their data.<\/p>\n
Customers of Reckon who today announced a 3% increase in<\/p>\n
revenues are claiming that a recent upgrade of the Company’s hosted software<\/p>\n
platform has resulted in a “major” loss of data.<\/p>\n
<\/p>\n
Phil Kent the CEO of RM Audio Australia claims that he has<\/p>\n
spent up to 8 hours on support calls with Reckon after his entire Company’s financial records have “disappeared”.<\/p>\n
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He claims that Reckon technical support staff told him that<\/p>\n
they had the data “but didn’t know which server the data was stored<\/p>\n
on” he said.<\/p>\n
<\/p>\n
“The upgrade of the Reckon Business Group platform took<\/p>\n
place over the past weekend since the upgrade took place I have been unable to<\/p>\n
get access to any of my financial records” he said.<\/p>\n
<\/p>\n
“I have spent hours with their technical support staff<\/p>\n
and it appears that they do not know where the backed up data has been<\/p>\n
stored”.<\/p>\n
<\/p>\n
The company who has not responded to our calls for further<\/p>\n
information does have a technical support message that claims that the Company<\/p>\n
is currently experiencing “difficulties” and that technical support<\/p>\n
staff are currently addressing the issues.<\/p>\n
<\/p>\n
Another Reckon customer who contacted ChannelNews said<\/p>\n
“This is a disaster Reckon have lost my records and their support<\/p>\n
operation does not have any answers”.<\/p>\n
<\/p>\n
On social networks Reckon customers vented their anger.<\/p>\n
<\/p>\n
Gary Eckstein @ecksteing ReckonHQ what’s going on? We pay for your service yet your well-publicised<\/p>\n upgrade doesn’t work #AccountsHosted #Reckon #fail<\/p>\n <\/p>\n Katherine Smith @manlywoman Reckon is experiencing what could be called a #fail users<\/p>\n very disgruntled. New system no service. No communication. No customers.<\/span><\/p>\n Frank M @frankmathisen @ReckonHQ we’re having issues login on today, and have been<\/p>\n on hold for support for 1 hour!! What’s happening? #AccountsHosted #Reckon<\/span><\/p>\n Gary Eckstein @ecksteing@ReckonHQ what’s going on? We pay for your service yet your well-publicised<\/p>\n upgrade doesn’t work #AccountsHosted #Reckon #fail<\/span><\/p>\n Earlier today the share listed Company posted revenues of $51.1m<\/p>\n for the half-year ending 30 June 2014, and an 11% increase in EBITDA from<\/p>\n trading for the same period.<\/span> <\/span><\/p>\n In his financial press statement Reckon CEO Clive Rabie said<\/p>\n that In February Reckon officially ended its relationship with U.S. software<\/p>\n provider Intuit and that they launched their new cloud accounting solution,<\/p>\n Reckon One. Rabie claimed that his Company had made a significant investment in<\/p>\n building the online capability of the business. <\/p>\n Shortly after his financial results were announced customer<\/p>\n anger was vented on social network sites with several Reckon customers calling for<\/p>\n answers.<\/p>\n <\/p>\n Rabie later issued a statement on his own web site saying<\/p>\n “Over the weekend we rolled out a new version of Reckon Accounts Hosted<\/p>\n service. We had expected through careful planning that the transition to the<\/p>\n updated service would have little impact on customers. However, over the last<\/p>\n two days through community posts and calls through our contact centre I am<\/p>\n aware that many of you have experienced issues with the service”.<\/p>\n <\/p>\n “I want to personally apologise for any difficulties<\/p>\n you may have had accessing and\/or using the service since the change, and any<\/p>\n problems you may have had contacting our support team”.<\/p>\n <\/p>\n He added “Whilst many users have been able to gain<\/p>\n access to the program, there are a number of users being impacted by a specific<\/p>\n system issue that results in their program failing to connect. In some<\/p>\n instances users can connect by trying again, but not always. We are looking at<\/p>\n this as a matter of priority by putting everything behind getting the system<\/p>\n working as it should as soon as possible”. Accounting software Company Reckon has had a serious cloud services meltdown with Australian customers left without access to their accounts. Several have been told that Reckon is struggling to access backups of their data.<\/p>\n","protected":false},"author":42,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[690,28],"tags":[],"class_list":["post-90163","post","type-post","status-publish","format-gallery","hentry","category-accounting-software","category-archive","post_format-post-format-gallery"],"yoast_head":"\n
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