Victoria got a right throttling with most new complaints per capita (1.83 per 1,000 people), followed by South Australia, New South Wales, ACT Queensland, Western Australia, while Tasmanians and NT residents made the least. <\/p>\n
The most complaints per capita were reported in Docklands in Melbourne and Sydney’s Parramatta. <\/p>\n
Most complaints (57%) made to the TIO are about mobile services, although this dropped by 3% in July-September.<\/p>\n
Coverage continues to be the biggest concern of mobile users, rising 4.2% in recent months and comes as Telstra 3G service in Melbourne experienced major issues. <\/p>\n
Complaints about customer service, complaint handling and billing have reduced but the challenge will be to keep up this positive trend over the summer months, when demand is high, said TIO. <\/p>\n
The continuing usage of smartphones and tablets is likely to increase international roaming usage, the report warns, and being fully informed about roaming charges before you travel is vital.<\/p>\n
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Here are tips for avoiding high global roaming charges (courtesty of TIO):<\/p>\n
Before travelling overseas, we encourage consumers to contact their telco and make sure they are fully informed about all potential costs and charges of international roaming and other international telephone services.<\/p>\n
·\tFind out the costs of global roaming for voice and data services before using either service.<\/p>\n
·\tAsk whether your telco has products designed specifically for roaming, such as data roaming packs, as these may reduce your overall costs.<\/p>\n
·\tAs when buying any product, ask questions to ensure you understand what you are agreeing to and the possible costs involved.<\/p>\n
·\tEven if you have used global roaming previously, it is still important to contact your provider as the costs can vary significantly between countries.<\/p>\n
·\tYou can ask your telco to restrict your access to global roaming (if this was previously set up). Also find out how you can turn off global roaming and data settings on your phone.<\/p>\n
·\tTo avoid international call charges for incoming calls, you can set an unconditional call diversion to voicemail before leaving Australia. This means that all incoming calls divert directly to voicemail and will remain within the Australian network. Your provider will be able to explain the remote retrieval process and costs to you.<\/p>\n
·\tIf you incur a large roaming bill, you should contact your telco to discuss it and ask for more information about how it was incurred. If you believe the debt is not correct and you cannot resolve the issue with your provider, you can contact the TIO.<\/p>\n
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