{"id":85844,"date":"1999-12-31T00:39:00","date_gmt":"1999-12-30T13:39:00","guid":{"rendered":"http:\/\/smartoffice.com.au\/customer-focus-wins-qbe-deal-for-acer\/"},"modified":"1999-12-31T00:39:00","modified_gmt":"1999-12-30T13:39:00","slug":"customer-focus-wins-qbe-deal-for-acer","status":"publish","type":"post","link":"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/customer-focus-wins-qbe-deal-for-acer\/","title":{"rendered":"Customer Focus Wins QBE Deal For Acer"},"content":{"rendered":"

Acer has signed up a major hardware supply deal with QBE Insurance covering notebooks, desktops, servers, Tablets, LCD’s and handhelds.<\/p>\n<\/p>\n

The deal which covers all the insurer’s hardware requirements, right down to the Wyse terminals, came down to Acer’s ability to customise the offering and SLA for the company.<\/p>\n

Steve Squires, Head of IT Operations for QBE’s APACE Division, recognised that Acer’s customer specific approach allowed him to have both his hardware and service needs tailored to suit his particular requirements. “Acer offered us customised processes and developed a specific SLA that I knew would deliver tangible business benefits to QBE and further assist us in reducing our total cost of ownership.<\/p>\n

“Other vendors traditionally take an off-the-shelf approach to SLAs and expect the customer to make them fit, but Acer developed customised processes to meet and fully service our particular IT needs,” said Squires.<\/p>\n

Frank Ugolini, Acer National Corporate Sales Manager said: “Acer’s customer specific approach was a perfect match for the depth and breadth of QBE’s IT requirements. Rather than focus solely on the hardware like other IT vendors or tell the customer how to engage with us, Acer first looks at the customer’s business needs and then develops customised SLA’s and processes across a wide range of devices and business operations.<\/p>\n

“Working with a market leader like QBE, Acer was able to demonstrate its ability to implement a fully integrated product suite by simply customising the engagement process around QBE’s specific needs,” concluded Ugolini.<\/p>\n

<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Acer has signed up a major hardware supply deal with QBE Insurance covering notebooks, desktops, servers, Tablets, LCD’s and handhelds.<\/p>\n","protected":false},"author":59,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[28,658],"tags":[],"class_list":["post-85844","post","type-post","status-publish","format-gallery","hentry","category-archive","category-credit","post_format-gallery"],"yoast_head":"\nCustomer Focus Wins QBE Deal For Acer - Smart Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.strixdevelopment.net\/smartoffice\/1999\/12\/31\/customer-focus-wins-qbe-deal-for-acer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Focus Wins QBE Deal For Acer - 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