Smart Office

3 Rolls Out More Affordable Broadband Plans

3 has launched three new broadband plans in an effort to make mobile broadband even more appealing to more consumers than ever before, the company said.

Available from today, 3 has introduced a $15 per month entry plan for 1 gigabyte of data.

In addition two other new plans include a $29 per month for 3 gigabytes and a $49 per month for 6 gigabytes. All plans are over 24 months and include a USB modem for an additional $5 per month.

3 claims it saw a 138 per cent increase in mobile broadband subscribers (accessing the internet via a USB modem or PC card, via a handset or with X-Series pack) from 82,000 at the end of June 2007 to 195,000 at the end of December 2007.

Sony Splits Media Buying

Sony has appointed bellamyhayden to develop media strategy and communications planning for its range of consumer electronics brands, while maintaining its relationship with Starcom.

Sony will continue to use Starcom Worldwide as its main media buying agency, however Tim Rich, corporate marketing & communications manager at Sony, said bellamyhayden’s appointment is intended to strengthen the electronics giant’s communications planning.

“I can confirm Sony Australia’s appointment of bellamyhayden as the media strategy agency for our consumer electronics business. As part of the global agreement, Starcom Worldwide will continue to be responsible for Sony Australia’s media buying function,” Rich said.

“With bellamyhayden on board, Sony’s focus will be on employing interesting and challenging methods to engage our consumers in the media space. We look forward to working closely with both these partners in 2006 and beyond.”

Bellamyhayden had an existing relationship with Sony after carrying out a range of project work for the company, including a review of its 2006 planning schedule.

Sony’s consumer electronics division includes the Bravia range of flat screen LCD TVs, Sony’s DVD & HD Handycams and the Sony Walkman range.Kenny Stuart, managing director of  Starcom Worldwide Sydney, said the appointment does not affect Starcom’s relationship with Sony.”It’s a planning project and doesn’t affect us. We’re still Sony’s main agency,” he said.

Intel's Cheap and Easy SAN

Intel is attacking the burgeoning storage market with the release of a new platform designed to make it easy for SMBs to put together storage area networks.

The platform comes standard with a suite of software tools to manage geographically diverse storage resources and accommodate rapidly expanding storage growth, said the company. From a central console, a user can configure and manage the SAN, configure and provision volumes quickly without system downtime, make incremental copies of data volumes, and authenticate users for improved data security.

The combined hardware/software solution delivers a full-featured SAN running on an IP network rather than fibre channel. Built around a single Xeon processor, the Storage System SSR212MA supports up to 12 Serial ATA hard drives and iSCSI connectivity. Optional features can be employed to extend the capacity and performance.

 “Analysts show that data is doubling every 18 months and businesses are struggling to keep up,” said Hans Geyer, vice president and general manager, Storage Group at Intel. “Yet today’s storage solutions are often too expensive or complex for an average business to use. They need a simple, affordable solution based on a flexible set of standards-based building blocks that has the power to scale with the growing mountains of data.”

Home-Based Contact Centres To Double

Remote and home based contact centre agents will more than double in the next two years according to a Contact Centre Optimisation Survey conducted by Integ Communications at the recent G-Force conference.


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And nearly half of the respondents surveyed indicated that they plan to extend their workforce to remote and home based agents to assist in addressing recruiting challenges.

While 18 per cent of contact centres surveyed currently employ home based agents, the results of the survey indicate that this figure will grow to 37 per cent by 2010, with 45 per cent of companies surveyed indicating that they would have call centre agents in remote offices within the same time period.

According to the survey, this trend is being driven by challenges in recruiting quality staff with over 70 per cent responding that they believe that the availability of technology to enable remote and home-based agents would help to attract suitable candidates such as parents seeking home based part-time employment.

Respondents also cited workplace flexibility, reduced employee travel and benefits to agent scheduling during peak call times or ‘avalanche calling’ as important factors behind their plans.

 

The top five technologies or related services nominated by respondents using or planning to use remote workers were;  

    * Call screen pops to agent PCs
    * Intelligent routing to the most suitable agent
    * Virtual Private Network and secure access
    * Call recording for training and assessment
    * Coaching and mentoring of agents

 Ian Poole CEO of Integ, says the results of this survey largely reinforce the feedback Integ receives from its customers.

The survey also indicated that tools such as software for real-time collaboration and instant messaging capabilities are not a high priority for contact centres at this time, but this is an emerging trend.

 

 

TechPac Buy Pays Off

The acquisition of Tech Pacific has impacted Ingram Micro’s globalb business with the region now worht 18 per cent of theocmpany’s revenues.

Reveneus for the second quarter were up year on year from US$5.72 billion last year to US$6.84 billion, a 20-percent increase. Net income was US$41.7 million up considerably over the year-ago period of US$25.9 million.
European sales were the quarter highlight for the company with a 15 per cent increase over last year, but the Asia-Pacific sales grew to US$1.20 billion or 18 percent of total revenues. This represented a 115 per cent increase primarily due to the acquisition of Tech Pacific. While the acquisition continues to spur growth in the region, the company remains focused on profitability as it integrates the operations, said the company in an official statement about the results.
Higher interest rates and the Tech Pacific acquisition blew out the company ‘other expenses’ to US$14.1 million versus US$9.8 million in the year-ago period. The company’s total debt was US$542 million, or 19 percent of total capitalisation, versus US$515 million at the end of last year.
“Our disciplined approach and successful diversification strategy produced excellent results,” said Gregory M. Spierkel, chief executive officer, Ingram Micro Inc. “Sales grew at a double-digit rate for the seventh consecutive quarter, while earnings per share (on a non-GAAP basis) exceeded our guidance and analysts’ estimates. Operating income (on a non-GAAP basis) hit the highest second-quarter level since 1999.”
The company’s Asia Pacific region posted a 96 percent operating income improvement YOY with $14.4 million or 120 basis points.

Symantec Ghost 10 Gets Friendly

Scheduled to be available in late September, Symantec’s Norton Ghost version 10 targets consumer backup with a number of features that make it easier for the less IT literate.

One such feature is storage detection, which automatically detects when new storage devices are added to the computer and determines which drives should be backed up and identifies optimal storage destination locations.

Recovery is made a little more intuitive by basing them on points in time rather than disk images. Recovery points can be event-triggered, but users can create personalized recovery points based also. Symantec has implemented performance throttling to adjust system resource usage to more effectively utilize resources when creating recovery points.

A simplified interface reduces complexity requiring less interaction and navigation to perform tasks and clear words and phrases make it easier to understand. Similarly, the Symantec Recovery Disk is improved and updated to support a wider array of devices.

For the security conscious backed up data may now be encrypted (128-, 192- and 256-bit AES) to ensure it is not accessible to unauthorised users.

Finally, there’s a centralised management console that shows backup and recovery status for all drives on a system and the levels of data protection assigned to each as well as recommendations based on backup activity.

Norton Ghost 10.0 should go on sale later this month with US retail pricing listed at US$69.99 for the full version and US$49.99 upgrades, including competitive upgrades.

 

Recovery After Drunken Party Secures SBS Deal For Acer

The Special Broadcasting Service SBS has signed a deal with Acer reseller Leading Solutions to fulfil its pc requirements for the next three years.

The deal will see more than 800 Acer desktops, notebooks and LCD monitors installed at the SBS and will incorporate design, project management, installation, testing, support and after-sales services.

Alex Surplice, Director, Operations and Resources for SBS Technology and Distribution (T & D) said, “As a media organisation, SBS demands flexible configurations, ease of use and above all reliability. With immovable deadlines every day, our computer equipment has to work and work well. Acer has committed to deliver us the flexibility, security and reliability demanded, together with quality local support.

The deal wasn’t all prefaced on promises and sales materials though, Greg Koen, Manager, Information Systems Group within T & D at SBS, had prior experience that convinced him of the quality Acer could deliver says the company.

“Acer’s products are not only well built, but often ahead of their time. We were an Acer customer in the past, and until recently, I still had an old 486 unit operating as an intranet server,” said Koen. “I inherited it and modified the unit with Slackware Linux and plenty of extra RAM and it performed dutifully for over ten years!”

Even more amazingly, Koen inherited the unit after it was substantially damaged. “Acer builds durable computers, proven by the fact that the Acer unit only received minor damage after a new year’s accident, when a ‘well refreshed’ individual crashed through a skylight at SBS directly onto the computer. The unit is still functional today,” he said.

 

*Sorry, we couldn’t resist the headline.

BigAir Booms From Acquisitions

The soon-to-list BigAir Group IPO may attract even more interest having announced following half year revenue results that reflected increased revenues from acquisitions.

The December 31 half resulted in a revenue increase of 1321 per cent taking the wireless operator/reseller to $2.9 million in the Half Year ended December 31 2005. Gross Profit increased by 799 per cent from $93,398 to $839,701 over the prior half, but the start-up reported an overall EBITDA loss of $363,344.

However, this includes $218,318 in customer acquisition costs which would typically be capitalised and amortised over the expected duration of the customer’s contract. The company has adopted a more conservative accounting approach which expenses these costs each month.
The EBITDA loss reduced by 59 per cent over the prior corresponding period for the combined BigAir and Veritel businesses. If the customer acquisition costs are excluded the improvement is 84 per cent claims the company.
During the half BigAir acquired Veritel Wireless and also acquired Ozemail’s iBurst customer base while on its own network it doubled the footprint adding Western Sydney as part of an ongoing network expansion program.

Jason Ashton, CEO of BigAir said the customer acquisitions program was hampered due to the company’s decision to delay its IPO which had been scheduled for last December. Money from the float was earmarked for sales and marketing and although the delay has meant slower growth than hoped, Ahston said the listing was ready to go as soon as the ASX gives it the go ahead.

“As we roll out our high-speed wireless infrastructure into the other capital cities, we will be offering Internet Service Provider’s and Carriers a cost-effective alternative network for providing last mile access to their customers.

“This last mile network is suitable for both high-speed data and Voice over IP (VOIP) and is fast becoming an attractive alternative to copper given the significant uncertainty surrounding ULL pricing.”

Acer Twin Tuner Widescreen Notebook

Acer’s latest widescreen laptop offering has built-in analogue and terrestrial tuners.

The Acer Aspire 9500 is set-up for live digital and analogue television recording and viewing anytime, anywhere on its 25 per cent brighter screen.

Acer, currently the leading notebook vendor in Australia says the CrystalBrite and ClearVision technology use to power the notebook’s graphics not only delivers the brighter LCD, but detects the video frame by frame and adapts the colour saturation, brightness and contrast ratio dynamically to deliver sharper and more vivid images. The LCD is a 17″ WXGA wideScreen with dual-lamps.

Lindsay Tobin, Acer Product Business Manager – Mobile said, “We recognise that customers are seeking a notebook with the multimedia capabilities to deliver high quality presentations for the office, while serving their entertainment needs in the home as well.

“The Aspire 9500 is the first true notebook with the functionality of an advanced TV set, offering the best viewing experience, coupled with performance, portability, power and sleek looks that all come at a great price.

Powered up by an ATI Mobility Radeon X700 display adapter with 256MB of VRAM on PCIe and an Intel Centrino Pentium M 760 the 9500 has Acer’s SignalUp high-performance wireless technology which test reveal boosts signalstregth by25 per cent.

The 3.8kg notebook carries an RRP of $3499.

www.acer.com

Cordless Desktop With Remote

Logitech has delivered a very stylish cordless desktop with media remote control to the market. The keyboard, mouse, remote bundle might even make it into the lounge room.

The look is razor thin with polished black and silver tones.

The Cordless Desktop S-510 Media Remote has a minimalist appearance to try not to make too much of a statement by competing against your room decor. The designers kept the buttons to a minmum, but didn’t hold off on the functionality. The programmable buttons advanced 27 MHz wireless technology and five meter remote range are far from minimalist.


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The desktop is compatible out of the box with popular media player applications, such as iTunes, Musicmatch, Windows Media Player, and WinAmp, plus there’s proprietary Logitech software to deliver a full-screen interface which brings together music, pictures and video into one interface.

The remote has seven customisable keys, including three smart keys, which can be programmed with Logitech SetPoint. The smart keys can also be programmed simply by pressing and holding them while in the desired online-radio, play list, application, folder or Web page.

The keyboard includes buttons for manipulating images and music, including Rotate and Shuffle. By default, the Rotate button turns digital photos 90 degrees to the right, but it can be configured to turn them to the left. A Ctrl+Rotate key combination rotates the image in the opposite direction.

The 800 dpi optical mouse features Logitech’s Tilt Wheel Plus Zoom scroll wheel for scrolling side to side and zooming in and out of photos and documents. Each of the buttons on the mouse and keyboard can be programmed to launch applications using SetPoint.

The keyboard has an expected battery life of six months or more with regular use. Meanwhile the mouse battery has a life of eight months or more. An on/off switch on the mouse extends battery life even farther. To avoid the surprise of a dead battery, each of the S-510 desktop components features a battery indicator light, which turns from green to red when the keyboard, mouse or remote has 10 days of battery life left.

The slim remote has an intuitive design that makes it easy to control media – without looking at the remote. Instead of the traditional D-pad or four-button navigation design, the remote has a roller located in the centre of the device – the natural landing area of the thumb – for maximum comfort and improved access. The location of the roller limits the range of finger travel and allows for more fluid movement through scroll menus on three-metre user interfaces. Large Back and OK buttons can be found by touch due to their prominent locations above and below the roller.

Suggested retail price is $179. There is also a version of the product without the remote or mini-receiver for $139.