Smart Office

CommBank Real-time Alerts A Time-Saver For Small Businesses

CommBank has launched Real-time Alerts, designed to help small businesses save time and better manage their finances.Launching the service today, CommBank has released new research revealing that small businesses are investing a significant amount of time managing finances that could potentially be better spent dedicated to growing their businesses.

The survey of over 500 small business decision makers found that more than 10 days a year are spent managing business finances, with 75 per cent of this time devoted to internal planning and management tasks.

Breaking down some of the time spent on respective tasks, the research found that chasing payments/invoices took up a total of 2.4 days, scheduling outgoing payments 2.2 days, while forecasting business cash flow took up 2.1 days.

When it comes to cash flow, key items of particular importance to small businesses include: knowing when outgoing payments are due (91 per cent), knowing when incoming payments are due (88 per cent), knowing when their account balance hits a lower limit (79 per cent) and knowing when incoming payments are made (86 per cent).

Clive van Horen, Commonwealth Bank executive general manager, small business, noted that “one of the biggest pain points for small businesses” is time spent daily chasing payments and checking accounts, which adds up over the course of the year at the expense of other areas of their business.

“We have developed Real-time Alerts to give small businesses a snapshot of their cash flow on-the-go, so they can see important payments coming in and out of their business accounts as they happen,” van Horen commented.

“By providing customers with updates that fit seamlessly into their working routine, it gives them the freedom to spend more time managing and growing their business, and less time monitoring their accounts.”

Real-time Alerts is available now, with further information available here.

Telstra Gateway Pro Caters For Multiple Office Connections

Telstra has partnered with Netgear and Broadcom to create the Telstra Gateway Pro, which it states is designed to keep more office devices connected “at greater speeds than before”.Telstra states the Gateway Pro, available for its ADSL, VDSL, NBN and DOT (digital office technology) customers, is the world’s first gateway employing Broadcom’s 4×4 Wi-Fi AC chipset.

It provides dual-band, 2.4 GHz and 5 GHz, connectivity, employs next-generation Wave 2 Wi-Fi 11 AC technology and MU-MIMO capability with 4×4 antennas, and is equipped with a dual-core 1 GHz processor.

Telstra states that Wi-Fi speeds are expected to be up to six times faster on 5 GHz than on its existing business gateway, with reliable connectivity allowing the connection of more compatible devices at top

speeds, while Wi-Fi coverage is also “better than ever”.

Tests conducted by Telstra demonstrate “the increased coverage and performance achievable” by the Gateway Pro than its existing Telstra Premium Gateway under the same conditions in a typical small office, with further information here.

Telstra worked with Netgear to create a new design, with the Gateway Pro sporting a simple panel with fewer buttons on the front for ease of use and a high-gloss black finish.

New Optus Program Picks Top Phones For Regional Coverage

Optus has launched a new device rating program, designed to help customers choose handsets for use in regional Australia.Under the program, phones that have passed Optus’ network field testing in regional locations for voice and data requirements will feature a “Top Pick for our Regional Coverage” badge.

Among the 12 devices certified to carry the badge are phones from Apple, Samsung, LG, Microsoft, Huawei and Oppo.

Dennis Wong, Optus acting managing director of networks, noted that several factors, including a phone’s design features, such as the built-in internal antenna, material casing and phone size, can affect coverage.

“Because of this, some phones can have wider coverage than others,” Wong commented. “This forms the basis of how Optus is benchmarking devices to badge them as Top Pick for our Regional Coverage.”

Wong stated that Optus “will be constantly testing new handsets” and expects the range to grow amid new device releases.

“We believe it is important to show customers that certain devices can offer a better coverage experience on our network based on the spectrum available in regional areas,” he commented.

“This testing program has been designed to help regional customers make a more informed choice when they’re in the market for a new phone so they can have a better experience.”

Optus states that it tripled the number of 4G mobile sites in regional areas last financial year, with its 4G network now reaching over 700 regional and holiday towns.

Customers Frustrated, Telstra Free Data Day Delivers Record Usage

While customers again took to social media to complain about service problems, Telstra states that its mobile network “performed strongly” yesterday during its free data day, held by the telco following a data outage in March.Mike Wright, Telstra Operations group managing director of networks, today advised via a blog post that customers had downloaded the most amount of data ever over a 24-hour period (25 hours for those living in states where daylight saving ended) on Telstra’s mobile network.

“By the end of Sunday, our customers had download 2,686 terabytes of data, which is 46 per cent more than the amount downloaded on free data day in 14 February, and equivalent to 3.4 million HD movies,” Wright wrote

“The previous record of 1,841 terabytes reached on our first free data day was surpassed at 4pm AEST. We reached the peak network traffic level of the previous free data day by 8am and stayed above that level until midnight.”

Wright, however, acknowledged that some areas had experienced congestion, noting that there were a “few hot spots where heavy users caused localised congestion”.

Telstra has suffered a number of network problems in recent times, provoking a strong response from customers via social media, having also held a free data day earlier in the year in February.

“Mobile phones and other mobile devices have become critical parts of our lives and our customers rightly have high expectations of us,” Telstra CEO Andrew Penn wrote via a blog post ahead of yesterday’s data day.

“We invest billions of dollars a year to meet and exceed these expectations and provide our customers with the best mobile experience in the country. That is why it is so disappointing for us to have let down our customers.”

Vodafone Completes Narrowband Internet Of Things Trial

Vodafone has completed a pre-standard Narrowband Internet of Things (NB-IoT) trial undertaken in Melbourne.Wireless network access trials were completed at several live sites across central and suburban Melbourne, with the trials carried out in late April by Vodafone and radio technology partner Huawei.

“We’ve been able to achieve significantly greater coverage both in terms of distance and depth, compared to those offered by existing 2G, 3G and 4G technology,” Vodafone chief technology officer Benoit Hanssen commented.

“Based on our testing in the Melbourne CBD, NB-IoT would be able to penetrate two to three double-brick walls, enabling connectivity of objects in underground carparks and basements.”

Hanssen noted that extended coverage was also achieved during tests in suburban Melbourne, with distances of up to 30 kilometres.

“The benefits of NB-IoT include deeper and further coverage, up to 10 years battery life, increased scalability with up to 100,000 devices per cell and low cost of modem chipsets forecasted at less than $5,” he commented.

Amid the development of 5G tech, Hanssen stated that “there is still plenty of mileage left in 4G”, including NB-IoT.

Vodafone executive general manager of enterprise business Stuart Kelly noted that “the opportunities NB-IoT will bring are endless”, with industries such as the automotive, agricultural, health and utilities industries in line to take advantage of its potential.

“The types of products we could see utilising this technology are gas and water metering, smart bins, alarms and detectors, and parking monitoring,” Kelly commented.

Further trials are set to be carried out in the coming months across Australia.

Telstra Eyes Enterprise Mobility Growth With New Acquisition

Telstra is looking to enterprise mobility expansion, entering an agreement to acquire enterprise mobility solutions provider MSC Mobility.Telstra has today advised that it expects the transaction to complete in the coming weeks, with the move to further expand its enterprise offerings, following the telco’s recent acquisition of Readify.

MSC provides mobile device management and provisioning services for large organisations, with its Enterprise Mobility Management platform incorporating mobile device management software such as AirWatch and MobileIron.

MSC is Telstra’s largest enterprise mobility management partner, having already partnered with the telco for a decade.

Telstra states the acquisition will enable it “to build on this existing relationship that manages the end-to-end enterprise mobility life cycle, including valuable reporting and analytics that help customers drive better business outcomes”.

“This acquisition is an investment capturing the fastest growing segment of the enterprise mobility market: managing the supply of apps, content and mobile services to enterprises,” Telstra executive director global products Michelle Bendschneider commented.

“To achieve our growth aspirations in enterprise mobility, we need to develop our customer relationships from a holistic mobility view, rather than just what sits on their device or tablet.

“By acquiring MSC, we can now work with a customer’s entire enterprise mobility experience and can manage it through one unified platform.”

Optus Introduces Cloud-N Software-Defined Networking

Optus Wholesale has introduced its Optus Cloud-N software-defined networking (SDN) service, which it states is designed to provide flexibility.Built from the ground up as a wholesale, white-label service, Cloud-N is designed for customers to “skin”, allowing them to control and design Cloud-N services as their own.

“Optus Cloud-N is a white-label solution and allows partners to rebrand the SDN service as their own and resell it using their retail rates,” John Castro, Optus Wholesale head of marketing and strategy, commented. “The portal can be accessed from any device via the internet.

“The service combines our 100 Gbps network capability together with the investments Optus has made in data centre infrastructure and is in response to customers asking for pay-as-you-go services.”

Optus states that Cloud-N provides flexibility through different grades of service in hourly increments, such as the ability to ramp up services during peak periods, then scaling back during off-peak periods.

“This flexibility and security is all about supporting private, public and hybrid cloud service connectivity and enablement, delivering improved economics because customers are only using what they need, when they need it,” Castro stated.

Employing SDN architecture, Castro stated Cloud-N “provides service agility to launch and turn down services more rapidly and efficiently than supported on traditional networks”.

“Optus Cloud-N users can now turn the service up and down as required,” he commented.

Optus states Cloud-N is being offered at Equinix data centres in Sydney and Melbourne, with plans to extend this to other major data centres later this year.

Vodafone Broadens Small Business Offerings With New Apps And Plans

Vodafone has today unveiled an expanded portfolio of Ready Business Apps along with a new range of plans, seeking to strengthen its suite of plans and third party apps for small businesses.Vodafone states the new apps “have been hand-picked to help businesses save time, engage better with their employees and customers, and deliver better operational agility”.

Dropbox Business, Xero, MozyPro, Norton Small Business and Office 365 now feature on Vodafone’s Ready Business Apps platform, with Google Apps for Work and GoDaddy to launch in mid-June.

Vodafone executive general manager for enterprise business Stuart Kelly stated that Vodafone recognises “that businesses need a simple way to capitalise on mobile technology and manage these solutions securely and quickly”.

“We found through our research that mobility and office enablement were common needs across numerous industries and business sizes, so we have designed our Ready Business Apps range to ensure that whether you’re a graphic designer, a plumber, a retailer or real estate agency, your business has the tools it needs to help grow and run more smoothly, all at the touch of a button,” Kelly commented.

Vodafone states its new range of Business Flex plans “offer small and medium businesses the capability to build their own suite of plans according to the needs of their businesses”.

The plans, which come with infinite standard national calls and text, with data allowances of up to 20 GB for use in Australia, are available at a variety of price points, ranging from $30 to $150.

“We recognise that many Australian businesses are paying for inclusions they neither want nor need,” Kelly commented. “Business Flex offers an alternative which means businesses only pay for the essentials and can purchase add-ons as they see fit.”

NBN Addresses FTTN “Scepticism”

NBN, the company rolling out the national broadband network, has defended the capabilities of fibre-to-the-node (FTTN) technology.In a blog post, Tony Brown, NBN public affairs manager, stated the NBN is “supercharging existing copper network lines and pay-TV cables”.

“NBN is also working to deliver high-speed broadband to Australia up to eight years sooner and for $20 billion less of taxpayers’ money than if we had continued down the path of a predominantly all-fibre network,” Brown wrote.

“And yet in some circles there remains scepticism about the ability of fibre-to-the node (FTTN) in particular to deliver on that promise.”

Yesterday, Shadow Minister for Communications Jason Clare told attendees at the CommsDay Melbourne congress that the NBN’s FTTN technology “will be gone”, with it being a question of when not if it will happen.

“Decades from now I am sure we will look back and wonder what this debate about fibre and copper was all about,” Clare commented.

“And that’s because the network we will be using will be essentially a fibre network. Fibre-to-the-node will be gone. It’s not a question of if this will happen. It’s when it will happen and how it will be done.”

While Labor had envisaged 93 per cent of Australian premises being connected via fibre-to-the-premises (FTTP), the current version of the NBN has 20 per cent of premises connected via FTTP, 38 per cent via FTTN or fibre-to-the-basement, and 34 per cent via hybrid-fibre coaxial.

“I have been talking to some contractors in the field recently to get a feel for how good the copper network is, and how much of it needs work or needs to be replaced,” Clare stated. “They have told me that NBN’s working assumption is that 10 per cent of copper pairs in fibre-to-the-node areas will need remediation.

“But in places like Newcastle and the Central Coast, closer to 90 per cent of the copper pairs have needed work. In some places the copper is so bad it has to be replaced. Replacing old copper … with new copper.

“One contractor told me in Newcastle and the Central Coast 10 to 15 per cent of the copper lines are having lengths replaced. And this is not just happening in Newcastle or the Central Coast – another contractor told me in Campbelltown in Sydney that NBN has had to recently replace almost 3 kilometres of old copper with new copper.”

Brown, however, wrote that arguments about the performance of FTTN often boil down to “anecdotal evidence about the state of the existing copper lines in the street”, with much of this evidence “misleading or just plain wrong”.

“The reality is that even in our FTTN deployment we are already replacing the majority of copper running from the exchange to end-user premises,” he wrote. “Yet the copper that runs from the street cabinet to the home is being left in place.

“So far, in our FTTN deployment we have not had to replace any copper – or perform any substantial remediation work – to the copper running from our street cabinets to end-user premises with new fibre.

“All we have had to do so far is very basic work in removing bridge-taps – basically redundant copper lines – in order to optimise network performance.”

Brown added that having to carry out very little remediation work “is the beauty of the technology”.

“To date, we have not had to replace substantial lengths of existing copper with new copper, what we have been doing is necessary work compressing copper at the street pillars (located next to our street cabinets) in order to enhance network performance,” he wrote, adding that “conducting this type of work does not constitute ‘replacing the copper'”.

Brown wrote that the lines themselves are being left in place, with NBN, for example, “replacing two lots of 100 pair cables with a 200 pair cable in order to free up ports”.

Vodafone Launching NBN Services Next Year

Vodafone is set to branch out into fixed-line broadband in the Australian market, with it today advising that it will offer NBN services by the end of next year.Speaking at the Charles Todd Oration in Sydney, Vodafone chief executive officer Inaki Berroeta noted interchangeable consumer use of fixed-line broadband and mobile amid growing data consumption.

“We know that customers love data, with around 14,000 terabytes used on the Vodafone mobile network each month, and their appetite for fast data is continuing to grow,” Berroeta stated. “The NBN will allow us to deliver more data to our customers.

“Not only are Australians consuming more and more data, they are increasingly using mobile and fixed broadband interchangeably.

“Consumers are converged, but the telco market isn’t and we want to change this. Customers want seamless connection, easy-to-understand plans and reliable service – and that’s the proposition we’ll be bringing to Australia.”

Berroeta described the move as “a natural progression” for Vodafone’s business, noting that with the NBN rollout gaining momentum “there is strong consumer demand for continuous connectivity”.

He also noted customer demand for “Vodafone to offer home and office fixed broadband as well as mobile”.

“Just as we have done for mobile, we see a real opportunity to make a difference in the fixed broadband market by delivering great service and value for customers,” he stated.

“Because we will be investing in a brand new capability, we will be able to deliver a better customer experience and a market-leading price for both consumers and businesses.”