Smart Office

CBA Fraud Scandal: New Claims

A former Commonwealth Bank employee has rocked a Senate committee hearing about what he claims are failures in the bank’s program to compensate users affected by the activities of rogue financial adviser employees who engaged in forgery, fraud and cheating of customers.

Russell Phillips, a former assessor within the bank’s Open Advice Review program, claimed the program is unfair to clients and designed to minimise the compensation paid out to affected customers.

“What the bank is trying to do is to lower the cost of its compensation,” Phillips said. He claimed the system is “not fair, it lacks integrity and apart from that it’s very opaque to outsiders.”

Labor Senator Sam Dastyari said Phillips’ revelation that CBA had not allowed assessors to talk to clients had left him “flabbergasted”. “At some point it has to stop being about the bank and needs to be about the victims,” Dastyari said.

Millions of dollars in personal investments are said to have disappeared after a CBA  financial planner siphoned the money to a shady offshore investment vehicle.

A spokeswoman for CBA said: “We reject allegations presented to the Senate inquiry today and stand by the independence and integrity of the Open Advice Review program.”

SMBs Fed Up By Big Business Treatment

Small-medium business folk in Australia are pretty cheesed off at their treatment by major technology companies, according to a new survey commissioned by storage giant EMC.

Publication of the survey, conducted by Pure Profile and Buzz Channel, has been timed to coincide with launch of new offerings for Australian SMBs by EMC, including education and marketing programs.

The survey found many Down Under SMBs believe their needs are being overlooked in favour of enterprise customers.

More than 65 per cent of the 1000-odd decision-makers interviewed believed enterprises received more favourable pricing arrangements when buying technology.

 Only 7 percent firmly believed that technology solutions were developed with SMB needs in mind;

 Some 61 percent were not satisfied with the customer service offered to SMBs; and

 Only 34 percent felt IT vendors were listening to feedback from SMBs.

Better pricing topped the wish list, with 34 per cent of respondents citing it as their number one need. Other important considerations included improved technology suitability (31pc), better understanding of the SMB market (30pc) and better responsiveness to SMB queries (5pc).

Read: Aussie’s Tech Prices A ‘Rip-Off’ Compared To US

EMC says its new offerings for the SMB market include a range of vComplete integrated virtualisation systems; SMB-conscious pricing for EMC’s VNXe unified storage system; and Knowledge Connect, an online information source about key IT issues.

What The Budget Deliver For The IT Industry

“Labor chooses a stronger, smarter and fairer Australia,” declared Treasurer Wayne Swan, introducing his sixth – and probably last – Federal Budget last night. But his Budget speech in fact contained few major initiatives for developing a “smarter” Australia.

Swan made little mention of any major plans to address the specific ICT skills shortage, one of the six “Smart ICT” planks urged on the Government in the run-up to the Budget by the Australian Information Industry Association (CDN, May 3).

However the Government has – as previously announced – agreed to pump $350 million into an Innovation Investment Fund to stimulate venture capital investment in start-ups, along with changes to tax concession arrangements to encourage “angel” investor syndicate. (Start-up funding was another AIIA SmartICT plan.)

And on the income, rather than spending side, Swan signaled a crackdown on business tax procedures, including tightening the rules on “profit shifting” – an issue where Google and Apple have already felt ATO-inflicted pain.

The pain looks likely to spread to more IT companies, among others, who use tax avoidance procedures like the infamous “double Irish-Dutch sandwich” to move taxable profits to other countries.

Robert Hillard, technology agenda managing partner for Deloitte Consulting said the consultancy was pleased that the Government had recognised importance of the digital economy with a $7.2 million three-year program to help business engage in this rapidly growing sector.

“However, given that digital is now worth more than $50 billion, the only sustainable way to protect our tax base is to invest far more in ensuring that more of the activity occurs here rather than in other jurisdictions,” he added.

He applauded a $10m “Keeping Seniors Connected” program, but said the Budget contained little beyond the NBN to “redefine delivery of services through government or use the enormous buying power of government in ICT to springboard new capabilities in Australia.”

Ovum analyst Kevin Noonan declared it overall a “very sound” Budget within the current strained circumstances, with a number of IT-angled initiatives buried in the fine print.

They include an AGIMO project costing $58 million over four years to improve procurement savings across multiple portfolios.


‘Innovation precincts’ on way

He also noted that several departments, including the ATO and the Department of Human Services will be funded to improve fraud detection measures via IT.

While direct action on measures to increase the flow of skilled ICT workers was notably absent from the Budget speech, Noonan noted several measures that could contribute. They include provision of $238 million to establish five “industry innovation precincts” aimed at bringing organisations together on innovatory projects.

They will be linked by an Internet-based Industry Innovation Network, and precincts will be able to bid for some of $50 million in funding for large-scale high-impact industry collaboration projects.

The Government has also set aside $68 million for a “four-year industry-led pilot program to trial new training pathways into high-demand trade and technical occupations” It’s dubbed Alterative Pathways, but it’s not clear whether it will include ITC training.


Squeezing more workers in

There’s also $45 million for a new Skills Connect Fund that is claimed to offer industry with a single point of access for skills and workforce development support.

Wryly, Noonan noted the Public Service intends to make savings by stacking people more tightly within government buildings. It plans to provide an average 14 sq. m per worker, down from the current 16 sq. m. Seriously, he says, it probably reflects the increased numbers of public servants doing at least some telecommuting.)

Among other measures announced in the Budget:

– Stephen Conroy’s Department of Broadband, Communications and the Digital Economy has been allotted an extra $12.9 million  for “expert digital training” of small businesses, NFP organisations and local councils to come up with projects that make good use of the NBN.

– DBCDE says it will achieve saving of $4.5 million over three years by not proceeding with its controversial mandatory Internet filtering program.

– The Government will provide $19 million over five years to increase the size of its National Telepresence System linking government offices round the nation with video conferencing facilities.

Work Is Where The Smartphone Is

It ain’t exactly recommended, but six out of-10 Australian small business owners believe they can run their business more effectively when they are out on the road rather than behind a desk, according to a new survey.

A Galaxy Research study commissioned by Optus SMB surveyed 500 SMB owners nationwide to better understand how they work on the move; it also found owners could free up as much as five weeks a year if they were able to attend to more business tasks while out of the office.

Some 68 per cent said that performing business tasks on the move enables them to more effectively juggle their work/life balance.

SMB owners said they often work from their vehicle as they still had a business to run even when out on the road (65 percent); that it was more convenient (47 percent); and because they had everything needed to get the job done (40 percent).

Two-thirds said they would save more than four hours a week if they were able to do more on the road, while four-out-of-10 would be up to three hours better off.

Shipping Innovation Needed Claims Australia Post & eBay

Consumer electronics distributors and and IT vendors are among several businesses that are calling for greater innovation in domestic shipping systems to meet a significant shift in customer expectations towards tracked, easy and affordable shipping.

According to a new report by eBay/PayPal and Australia Post, further investment in domestic shipping infrastructure is needed to enable continued ecommerce growth in Australia.

The main driver for eBay sellers when choosing a shipping partner is reliability of delivery service, the report says. Some 34 percent of respondents, who altogether ship an average of 482 items each year, listed this as their top priority, followed closely by shipping rates (31 percent).

Deborah Sharkey, eBay veep, said, “Consumers want greater certainty when it comes to buying items online. They want the confidence that their purchases will arrive reliably, ensuring they have a seamless online shopping experience. Reliability of delivery, customer service and tracked shipping are all critical ecommerce enablers that drive buyer confidence.”

Since July last year, Australia Post has seen parcel deliveries grow at almost 13 per cent over the previous year.

Over the last 18 months, OzPost has introduced a number of products and services claimed to make shipping easier and, in many cases, cheaper.

Sony Tries Again With Xperia

Sony Mobile will market its latest Xperia smartphone range at Dick Smith Electronics and Move stores across Australia, as it seeks to relaunch its mobile business.

The new Xperia C4 and E4g handsets will be among the products on offer, along with Sony’s flagship Z3 and Z3 Compact handsets. The Z3 and Z3 Compact will be packaged with a Sony wireless speaker at Dick Smith stores, according to a Communications Day report.

The C4 is being marketed as a “pro-selfie” smartphone with its 5MP wide-angle lens front-facing camera and 5.5inch full HD display. It carries an rrp of A$499.

New iPad Tipped To Score

Analysts are backing the new big-screen iPad Pro, predicting Apple to score as much as US$2.4 billion in extra revenue over the next three months from the bigger, more expensive tablet.

RBC Capital Markets analysts forecast Apple shares will reach $150 over the next 12 months, with a bear case pegged at $109 and the bull case $165. (Apple shares closed at $1178.85 yesterday).

Much of the base bullishness involves Apple’s recently-released iPad Pro, while also playing into the forecast is Apple’s massive war chest of cash.

Chinese Telco To Launch iPad Look Alike In OZ

Chinese telecoms equipment maker Huawei is planning to launch an iPad-lookalike tablet device in Australia, as it moves into enterprise and consumer markets.


Click to enlarge

The Android-powered tablet – pictured – was shown at the recent Computex show in Taipei and reportedly is based on a 1GHz Qualcomm Snapdragon processor. It has a 7-inch capacitive touchscreen display with 800 by 480 pixel resolution, and comes with Google Apps preloaded

“Significantly it also came with 3G connectivity and telephony functions,” Corner comments.
Huawei plans a press conference in Australia on June 24 at which it will not only show the tablet, but also Android-powered smartphones and “a range of devices for the connected home.”

MYOB Move Into Web Hosting

Accounting and small business software developer MYOB (Mind Your Own Business) has bought Australia’s second biggest Web hosting business, SmartyHost, for A$7 million.

It’s the second move into the hosting and Internet services arena by the ASX-listed MYOB this year, following its February acquisition of Perth-based Ilisys, and comes as the software company yesterday reported a 27 percent
rise in operating profit ­ but an overall loss, following sale of unprofitable European operations ­ for the half-year to June.

Said MYOB CEO Tim Reed: “Our research shows that 59 percent of Australian mall businesses don’t currently have a Web site. Increasingly a Web site is as essential to a business as are business cards and signs. Through the acquisition of SmartyHost we can now deliver a basic Web site and domain name package to Australian businesses, starting from under $100 per year.”

He said MYOB also planned to help business owners leverage the Net to “rewire their customer and supplier interactions and other core business processes.”

SmartyHost, founded by MD Anoosh Manzoori in 1999, claims to have more than 50,000 Australian customers, and to generate more than $3 million a year in revenue. MYOB has purchased the shares and existing debt ­ not enumerated ­ of SmartyHost for $7 million.

 

Separately yesterday, MYOB reported a 6 percent rise in operating revenue to $90.8 million for the latest half year. Net profit after tax from continuing operations was $9.8 million, up 27 percent from $7.7 million in the same
half of last year.

But the company sold its European operations for gross cash of $78.7 million, incurring a loss of $28.3 million ­ and turning the local outfit’s half-year result into a net loss after tax of $18.5 million. MYOB shares closed unchanged at $1.10 on the ASX yesterday.

20% Jump In Server Sales For HP As They Look To Exit PC Market

Hewlett-Packard, who is looking to get out of the PC market choosing instead to concentrate on the enterprise market, has improved its lead in the Australian server market in Q2 2011, with 13,910 units shipped according to new figures from Gartner. That was a 29.8 percent jump over its Q2 2010 record of 10,718 shipments – and it gave HP 41.5 percent of the local market.

Dell was in second place with 10,157 shipments, up 16 percent, to take 30.3 percent of the market. IBM was third with 4647 units shipped  and 13.9 percent of the market by shipments.

In terms of revenue H-P was also No. 1 performer with revenue of US$96.6 million, up 12.1 percent. (Gartner gives it figures for all markets in US dollars).

But IBM was second with revenue of $69.6 million – up a huge 60.4 percent on its Q2 2010 figure. Dell was in No. 3 spot with $42.85 million.

The big loser was fourth place Oracle, down 38.4 percent in unit terms to 844,000, and down 31.9 percent in revenue, dropping from $38.8 million to $26.4 million.

Cisco scored an impressive 347 percent rise in shipments – from 153 to 685 – to tie down fifth spot, though still with only 2.1 percent of the Australian market.

Overall the Australian market was up 17.4 percent in the quarter in unit terms at 33,489 units, and 19.8 percent in revenue at $249.27 million.

That was below the overall Asia-Pacific server market, which rose 25.6 percent in shipments and 26.1 percent in revenue for the quarter. On the other hand it was well ahead of the worldwide experience of just 8 percent growth in shipments, Gartner reports.

“We saw Asia-Pacific as the strongest region for server shipment growth during the second quarter of 2011,” said Erica Gadjuli, principal research analyst at Gartner. She said the biggest growth came from China, where Internet companies continued to build up their cloud infrastructure.