Choice magazine has given the nod to Australian broadband company Internode, which has topped the list of national ADSL2+ providers for customer satisfaction.Nearly 4,000 ISP customers took part in the survey, which awarded Internode for its satisfying price, performance and customer support in association with its Extreme ADSL2+ broadband service.
A high 74 per cent of customers rated themselves “very satisfied” with Internode’s service, which is unusually high compared to the second place winner, iiNet, with 48 per cent.
The company also gained second place in terms of customer satisfaction for its first-generation broadband ADSL service.
The Choice internet survey takes place every six months and answers questions about the quality of service, performance, cost, and support of the ISPs and their associated services.
“Internode users were more likely to be very satisfied overall and with their connection speed, total cost and payment options (for ADSL2+ services),” said the Choice ISP Satisfaction Survey report.
“Internode ADSL customers were more likely to rate the support staff as very good for the technical help, time taken to resolve queries, communication skills and patience. Internode ADSL2/2+ users were very unlikely to change service provider in the next 12 months.”
This is the first time Internode has appeared in a Choice survey, which bodes well for the local ISP.
“Now we have enough critical mass to become visible in this important demographic, it’s terrific that the satisfaction of our customers has allowed us to top the ADSL2+ survey. It also signifies how much Internode is gaining traction beyond its traditional heartland of tech-savvy customers, with increasing take-up in more general market segments,”said Internode managing director, Simon Hackett.
“This is what we thrive on, and what we’re proud of – strong recommendations from trusted sources.”
The company is currently working on its next generation broadband service, called naked ADSL2+, which is due for release in the first quarter of next year.