Projection specialist InFocus has introduced a new warranty program for its customers which will provide a two-year pick up and drop off warranty service. The warranty will apply to consumer and business use projectors.

Covering both new and recently purchased products (though InFocus advises warranty periods will differ amongst models) the two-year Doorstep Warranty ensures that InFocus customers have the assurance and access to a full-service repair policy if they need it.

Customers wishing to make use of the service, should contact the InFocus Service Centre, where a representative will determine whether the problem can be diagnosed and solved over the phone or if further action needs to be taken.  In the case where additional action is required, the unit is picked up, repaired and returned door-to-door, the company says.

“After-sales service is a vital element of the customer experience to ensure customers remain confident in your brand and product – this is an experience we’re dedicated to improving through this new program,” said InFocus Regional Sales Manager, ANZ, Sean Tobin.

“Our commitment to the highest quality of service is a reflection of our belief in our products; ensuring business, education and home theatre users alike enjoy worry-free projection for years to come,” he said.
 
See: www.infocus.com