After listening to its customers, Western Digital has decided to extend the warranty periods of its hard drive products
Western Digital Corp has announced it will increase the warranty period of some of its hard drives by standardizing all WD enterprise drives to five years and WD desktops and notebook drives to three years.
The decision came after a recent survey of thousands of WD customers found that hard drive buyers overwhelmingly rate reliability as the most important feature in a drive. Warranty, performance and capacity also were high on customers’ lists of priorities.
“WD has carefully listened to customers, whose storage needs and buying preferences vary significantly based on geography and application,” said Arif Shakeel, president and chief operating officer for WD. “Many of our customers offer 3-year warranties on their desktop and notebook systems and 5-year warranties on their servers. WD’s new warranty policy aligns with the industry standards and meets or exceeds customer expectations. WD’s longer warranty periods provide customers highly valued additional peace of mind.”
WD desktop and notebook hard drives, including WD Scorpio, WD Caviar, WD Caviar SE and WD Caviar SE16 drive families, manufactured or purchased on June 1, 2005, or later are now covered by WD’s 3-year warranty. The company’s enterprise drives, including WD Raptor and WD Caviar RE, are now supported with its 5-year warranty beginning the same date. Previously, the company maintained a policy including 5, 3 and 1-year periods.
This policy is now in effect for Australian, all drives sold or purchased after