Vodafone and Optus are still top of the pops when it comes to complaints about their network and service operation.

A new survey reveals that Optus scored the highest level of complaints

between April and June 2015 with 8.5 while Vodafone scored 6.3. In comparison

Telstra scored 6.0 while Pivotel was the lowest with 1.8.

Vodafone who has often been referred to as the “worst”

carrier network in Australia with tens of thousands deserting the network for

Telstra is still struggling to build their base back up with the introduction

of new networking capability.

Complaints made to the TIO as a proportion of telcos’ services

in operation are at their lowest rate in 18 months, according to the

Telecommunications Complaints in Context report released today.

The result for all participating providers, 6.5 complaints

per 10,000 services in Operation (SIO), has decreased 9.7 per cent when

compared to January-March 2015 (7.2) and 14.5 per cent when compared to April

to June 2014 (7.6).

These results reflect the overall decrease in TIO new

complaints, which reduced by 10.5 per cent during 2014-15. This is the lowest

level of new complaints since 2007-08.

Telstra recorded its best Complaints in Context result to

date with 6 complaints per 10,000 SIO.

The Complaints in Context report is a quarterly release

jointly published by the TIO and Communications Alliance. The April-June report

can be found on the TIO website, and Communications Alliance website.